Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of terry gallenberger

terry gallenberger

February 3, 2025

5  out of  5
rating by terry gallenberger
"Mark was wonderful. very helpful. 10 out of 10."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of pfunk10sp

pfunk10sp

January 22, 2025

5  out of  5
rating by pfunk10sp
"My experience with this agency was top notch! I was actually having problems with another local agency and had such a pleasant experience with this one that I decided to switch agencies! AJ was the agent I worked with and he went out of his way to look over my issues and helped explain it so I understood what the issues were. He also found my daughter a great quote and rate where others couldn't! AJ is very professional and went above and beyond anyone I ever dealt with from any agency! I would recommend them to anyone!"
We responded:
"I'm thrilled you had such a great experience. AJ has been my Office Manager for many years and is excellent. Please let us know if there is ever anything we can do. Stay warm!!!"
Profile photo of Hieu Doan

Hieu Doan

January 16, 2025

5  out of  5
rating by Hieu Doan
"Great customer service. Mark was great to work with. Very knowledgeable and very friendly. On top of that, he saved us a bunch of money. Highly recommended! Thanks Mark!!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Yoceline Vargas

Yoceline Vargas

January 15, 2025

5  out of  5
rating by Yoceline Vargas
"We have customers of Brian Ketterer’s Agency for many years. We have always received great customer service. They are knowledgeable and guides us on with our questions. We are happy with their response time and quick updates via email or phone. The prices are reasonable for the policies we have. The staff is great. Mark was awesome getting what needed taken care of right away."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of norbert dekeuster

norbert dekeuster

January 14, 2025

5  out of  5
rating by norbert dekeuster
"I worked with Mark today and saved hundreds on my auto insurance"
We responded:
"We appreciate your review! I am delighted to know you had a great experience with Mark saving you on your auto insurance. He's great! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of SR Wyma

SR Wyma

January 12, 2025

5  out of  5
rating by SR Wyma
"pleasant, professional and very helpful. provided great service and was knowledgeable. thank you Mark"
We responded:
"Thanks for the nice review! I'll be sure to give an "atta boy" to Mark! Let me know if you ever need anything. Be well!"
Profile photo of Rex

Rex

January 3, 2025

5  out of  5
rating by Rex
"Working with Mark to switch my insurance was a pleasure. I highly reccomend."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Renee Rabbit

Renee Rabbit

December 27, 2024

5  out of  5
rating by Renee Rabbit
"When I searched for a local agent for my insurance needs a few years ago, I chose Brian Ketterer's State Farm Agency because of their convenient location. Since then, Mark and A.J. have helped me with all parts of my policy, explaining options, details, etc. I had a fire in my home and have experienced many setbacks. The agents in this office have gone above and beyond to help me through obstacles in my recovery from the fire. Details, timeframes, relevant information, understanding, patience, and professionalism is what I found here. I would recommend this agency to anyone looking to start a new policy."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Brian"
Profile photo of Mike Mohar

Mike Mohar

November 28, 2024

5  out of  5
rating by Mike Mohar
"Brian Ketterer and his office were excellent to work with after our roof experienced hail damage and we ended up needing to get it replaced. They were extremely professional and helpful through the whole process."
We responded:
"Mike, I appreciate your kind review but even more the "review" you give by being such long term clients. Let me know if I can ever be of help and enjoy this wonderful Thanksgiving Day! I am thankful for clients like you!"
Profile photo of Ayden_1121_ king

Ayden_1121_ king

November 28, 2024

5  out of  5
rating by Ayden_1121_ king
"I called for information for my insurance and the man on the phone mark was very helpful and listened to all of my questions answering all of them with the upmost respect and was very knowledgeable in his profession. I would recommend him because he is so understanding and courteous and he was easy to talk to even with disruptions from my 2 toddlers at random times throughout the call."
We responded:
"Thank you for the nice review and comments about Mark. Yesterday was his 7th Anniversary at our office. He really is a knowledgeable insurance professional who likes to help! Happy Thanksgiving!"
Profile photo of Bobbi Duellman

Bobbi Duellman

November 28, 2024

5  out of  5
rating by Bobbi Duellman
"Went to get renters insurance with my partner and Mark helped us the process was super easy and mark was really great. I'll definitely recommend to others because the customer service was amazing."
We responded:
"I'm glad you had a great experience. Happy Thanksgiving !"
Profile photo of Bobbi Duellman

Bobbi Duellman

November 28, 2024

5  out of  5
rating by Bobbi Duellman
"Brian, Mark, and AJ have the best customer service! It won't let me make another review but I had a problem with something and I contacted mark and he was so amazing walking me through what I needed to do to fix my problem. Mark has been a great help every time I have needed him."
We responded:
"Bobbi , thanks for the nice words! I’ll be sure to pass on to Mark & AJ. Have a great Spring!"
Profile photo of Stephanie Putzer

Stephanie Putzer

October 31, 2024

5  out of  5
rating by Stephanie Putzer
"First I wanna thank my friend Danielle for referring me to Brian Ketterer. She has been with him for many years. Next I would like thank Mr. Ketterer helping through the process, cause I was really nervous and anxious. He walk me through it. I didn’t wanna pay an arm and leg for insurance. But he got me the best deal possible. He lifted a weight off my shoulder. He made my day. I can’t thank him enough. So if you need insurance.. go to Brian Ketterer at State Farm. He is the best!"
We responded:
"Awe, Stephanie... you are too kind. It was really nice to meet you tonight and I'm glad I was able to help get everything set right away. Have a great Fall & Winter!"
Profile photo of Danielle Gename

Danielle Gename

October 30, 2024

5  out of  5
rating by Danielle Gename
"I have had nothing but great experiences with Brian for more than a decade. I highly recommend him. He will make sure you have the right coverage for you."
We responded:
"Danielle, I really appreciate the review but even more importantly the decades long honor of being your family's insurance agent. Always let me know if I can help in any way!"
Profile photo of Amber Lacher

Amber Lacher

October 30, 2024

5  out of  5
rating by Amber Lacher
"They were prompt about setting up my new policies, honest about coverage needs, and my bill was 1/3 of what I was paying with Allstate. They were very kind and personable as well, made it easy to do. So grateful to make the switch!"
We responded:
"We can't normally promise that big of a difference but sometimes it works out! Life can be challenging enough. We really try to help our clients in as many ways as possible. Thank you for the kind comments."
Profile photo of Ali Cardenas

Ali Cardenas

October 29, 2024

5  out of  5
rating by Ali Cardenas
"⭐⭐⭐⭐⭐ AJ provided exceptional customer care from start to finish! His attention to detail and support throughout the entire process made a tough situation smooth and stress-free. AJ truly went above and beyond to ensure all my needs were met, and I felt completely taken care of. Highly recommended!"
We responded:
"Thank you for the kind comments on AJ. I must say, I agree! ;)"
Profile photo of Evelyn Anderer

Evelyn Anderer

October 12, 2024

5  out of  5
rating by Evelyn Anderer
"Mark did a great job helping me with quotes for auto, home, and life insurance"
We responded:
"Thank you for the nice review. I'll be sure to pass along your comments to Mark!"
Profile photo of Katrina Price

Katrina Price

September 26, 2024

5  out of  5
rating by Katrina Price
"I recently switched over to State Farm for my house and auto insurance and I want to give credit where is due. AJ was awesome to work with, he was very informative and efficient and helped me understand everything! Great service!"
We responded:
"It is so nice of you to say such nice things. I'll be sure to give an "atta boy" to AJ! I'm glad you are happy with the auto insurance and home insurance package he put together. We'll be here in your time of need. Just stay in touch! "
Profile photo of Elizabeth Inloes

Elizabeth Inloes

September 25, 2024

5  out of  5
rating by Elizabeth Inloes
"My family has been with Brian and his parents prior for a very long time. AJ has always been the service representative I’ve had since he has started, and he has been nothing but helpful in every facet and every change for every move that I’ve had to make over the past 10 years. He always greets with kindness and never makes me feel like a burden as a customer. He gets me taken care of quickly and efficiently and will be honest about what my best options are. It’s not call State Farm, it’s call AJ and I will always recommend this State Farm to anyone!"
We responded:
"That is so nice to hear! Thank you for taking the time to write such nice comments. I'll be sure to pass them along to AJ! Let us know if we can ever help and say HI to you Mom & Dad for me!"
Profile photo of Kirby K

Kirby K

September 19, 2024

5  out of  5
rating by Kirby K
"Mark Bendykowski, gave me great rates, and saved me a good deal of money. I will refer him to anyone looking for insurance.👍"
We responded:
"Thank you for the nice review of Mark. I'll be sure to pass it along. Please let us know if we can ever be of further assistance!"
Profile photo of Laurie Laughlin

Laurie Laughlin

September 10, 2024

5  out of  5
rating by Laurie Laughlin
"Great service and made sure the coverage was up to date. Thank-you!"
We responded:
"Laurie, I'm glad you liked the service from my team! They are very experienced and we want to make sure you have what you need if/when something happens. Feel free to walk-in, click-in or call-in 24x7 ! We'll be here!"
Profile photo of Lori Pavlovich

Lori Pavlovich

August 30, 2024

5  out of  5
rating by Lori Pavlovich
"Everything was well taken care of with no worries. Thank you,"
We responded:
"Thank you for the nice review. Glad things worked out well. Please let us know if we can help in any other way!"
Profile photo of Destiny Magnuson

Destiny Magnuson

August 22, 2024

5  out of  5
rating by Destiny Magnuson
"I will definitely be referring friends and family. Mark was very helpful and kind. He took the time to make sure that any questions I had were answered to the best of his ability, and made sure that I fully understood any information discussed. Very kind, friendly, informative, and welcoming! Thank you for a wonderful experience!"
We responded:
"Thank you for the kind words. I'll be sure to pass them along to Mark !"
Profile photo of Cindy Carr

Cindy Carr

August 22, 2024

5  out of  5
rating by Cindy Carr
"AJ is always so helpful and is friendly. He really helped get answers for me when our new vehicle was recently hit by road debris. It's reassuring to have friendly and helpful service in a time of distress."
We responded:
"That is what we are here for. However, thank you very much for taking the time during everything going on to leave a review. I'll be sure to let AJ know you did so and give him an "atta-boy!" ;)"
Profile photo of Robert Haider

Robert Haider

August 22, 2024

5  out of  5
rating by Robert Haider
"I have been with State Farm for 63 years. Always helpful. When our 2 kids were teen agers and had a few miner accidents our rates did not go up. We have all our insurances here. Home owners, 2 autos, life ins, umbrella policy. Claims paid on time and without question. I highly recommend State Farm. Questions always answered. THAN YOU STATE FARM AND AGENTS!!"
We responded:
"That's a long time indeed! We indeed want to live the "Good Neighbor" mantra in your times of need. Whether it is your auto insurance, home insurance... we're here to help 24x7x365. Let's hope you don't have a need for the Life insurance or Umbrella insurance anytime soon. ;) I really appreciate you taking the time to say such nice things."